Shipping policy

Shipping Policy

Zest & Glow Tallow is based in Sydney, Australia, and all products are handmade and shipped with care.

Processing Time

All orders are processed within 2–5 business days. Because our balms are handmade in small batches, processing times may vary slightly during high-volume periods. You’ll receive a confirmation email once your order has shipped.

Domestic Shipping (Australia)

We offer shipping across Australia. Delivery times typically range from 3–7 business days, depending on your location and the shipping method selected at checkout.

International Shipping

We ship worldwide from Sydney. International delivery times vary by destination and typically range from 7–21 business days. Please note that international shipping times may be affected by customs processing in your country.

Customs, Duties & Taxes

International customers are responsible for any customs duties, taxes, or import fees required by their country. Zest & Glow Tallow is not responsible for delays caused by customs.

Shipping Rates

Shipping costs are calculated at checkout based on your location and order size.

Order Tracking

Once your order ships, tracking information will be provided where available.

Lost or Delayed Packages

While we are not responsible for delays caused by postal services or customs, please contact us if your package appears lost or significantly delayed and we’ll do our best to assist.

Incorrect Address

Please ensure your shipping address is correct at checkout. Zest & Glow Tallow is not responsible for orders shipped to incorrect addresses provided by the customer.